At Nalari Global Logistics, we value your satisfaction and strive to provide exceptional service. If, for any reason, you are not entirely satisfied with your cargo or courier booking, we offer a straightforward refund policy to ensure your peace of mind.

Eligibility for Refund:

1. Service Disruption: In the event of service disruption or failure to meet our committed delivery timelines, you may be eligible for a refund.
2. Damaged or Lost Shipments: If your shipment is damaged or lost during transit, you may request a refund of the shipping charges.

Refund Process:

1. Notification: To initiate a refund request, please contact our customer support team within 7 days of the incident. You can reach us via email at info@nalariglobalservices.com or call us directly at +91-9485011199.
2. Documentation: Please provide detailed information about the issue along with any relevant documentation, such as shipment tracking details or photographs of damaged items.
3. Review: Our team will thoroughly review your refund request and communicate with you regarding its eligibility and processing timeline.
4. Refund Issuance: If your refund request is approved, we will process the refund using the original payment method within 14 days. You will receive confirmation once the refund has been processed.

Non-Refundable Items:

1. Customized Services: Services that are customized to your specific requirements may not be eligible for a refund.
2. Third-Party Charges: Any third-party charges incurred during the shipping process, such as customs duties or taxes, are non-refundable.

Contact Us:

If you have any questions or concerns regarding our refund policy, please don't hesitate to contact us. Our dedicated customer support team is available 24/7 to assist you.

• Email: info@nalariglobalservices.com
• Phone: +91-9485011199

Address:

Room No:1, Second Floor, HNO:24 Above Aadhaar Seva Kendra, Near Rynjah State Dispensary North -II, Shillong, Meghalaya -793006.

Thank you for choosing Nalari Global Logistics. We appreciate your trust in our services and are committed to providing you with the best possible experience.